Live Support

Our live chat support is available to assist you with any questions or provide immediate support. Operating hours are Monday to Friday, from 8:00 a.m. to 4:00 p.m., Standard Mountain Time. Feel free to reach out to us during these hours for prompt assistance.

If you require customer assistance outside of our phone support hours, please reach out to us via email at support@escrowdirect.io. Our dedicated Email Support Representatives will promptly attend to your inquiries and provide assistance. Kindly note that while we are always ready to help, there may be certain limitations in the scope of support we can offer due to regulatory rules. Rest assured, we will do our best to assist you within the permissible guidelines.

They can assist you with:

• Transaction Verification
• submitting contract revisions
• Explaining blockchain escrow

If you require customer assistance outside of our phone support hours, please reach out to us via email at support@escrowdirect.io. Our dedicated Email Support Representatives will promptly attend to your inquiries and provide assistance. Kindly note that while we are always ready to help, there may be certain limitations in the scope of support we can offer due to regulatory rules. Rest assured, we will do our best to assist you within the permissible guidelines.

They can provide support and guidance for the following items, but they are unable to carry them out on your behalf:

• Inputting tracking details
• Acknowledging receipt of goods
• Declining receipt of goods
• Making a payment
• Accepting terms
• Resetting password

Contact us for assistance - our team is ready to help you with any technical inquiries, issues, or suggestions. Reach out to us through our convenient live chat or by filling out the email form.

Explore our FAQ topics for quick answers